Refund policy

RETURN & REFUND POLICY

You have 30 days from the day your order is delivered to start a return, for store credit or a refund to your original payment method. Email us within those 30 days and we’ll send you a pre-paid return label.

Your parcel must be postmarked within those same 30 days. We go by the postmark date on the label, not the date your return reaches us — so a parcel posted on day 30 is accepted however long it takes to arrive. If your label reaches you close to the deadline, post it as soon as you receive it and we’ll honor the return.

Returns postmarked after 30 days, or that don’t meet the conditions below, cannot be accepted. Items marked final sale are not eligible for return or exchange.

HOW REFUNDS WORK

You choose how you want to be refunded.

Store credit (free return). We send you a pre-paid return shipping label at no cost. Your refund is issued as Azoroh store credit, available immediately once your return is received and inspected. Store credit never expires and can be stacked with discount codes on future orders.

Refund to original payment. A $6.99 return shipping fee will be deducted from your refund. If you select store credit, the return shipping fee will be waived. We aim to process refunds within 10 business days of receiving your return. Refund times may vary depending on your bank’s processing times.

RETURN ELIGIBILITY

  • Items must be received in original condition — unworn, unwashed, with tags attached, and in original packaging.
  • For hygienic reasons, we cannot accept returns on intimates if the hygiene seal is broken or removed.
  • Items sold as sets must be returned complete, in their original sizes.
  • Items marked Final Sale on the product page cannot be returned or exchanged.

UNACCEPTABLE CONDITIONS FOR RETURNS

We encourage you to try on items as you would in a store, but please avoid wearing them. Items showing visible signs of use will not be refunded and may be returned to you at your expense:

  • Makeup, hair, fibers, dust, dirt, deodorant, or perfume on the garment
  • Worn, scuffed, or marked footwear
  • Sets returned with mismatched or incorrect sizes

DAMAGED OR DEFECTIVE ITEMS

Inspect your order on arrival. If your item arrives damaged, defective, or you receive the wrong item, email customers@azoroh.com within 5 days of delivery with a photo. We’ll cover the return at no cost to you — your choice of replacement, store credit, or refund.

HOW TO START A RETURN

Email customers@azoroh.com with your order number. Tell us:

  • Which item(s) you’d like to return
  • Your refund preference: store credit (free) or refund to original payment ($6.99 fee)

We’ll send you the pre-paid return label and instructions. Items sent back without first requesting a return will not be accepted.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, email customers@azoroh.com within 24 hours of placing it. After 24 hours the order may have already shipped and we can no longer modify it.

POLICY ENFORCEMENT

If we notice patterns of return abuse — wearing items before returning (wardrobing), excessive return volume, or returning missing or non-Azoroh items — we may deactivate your account and any associated accounts. If you believe there has been an error, please contact us at customers@azoroh.com.

QUESTIONS

Email customers@azoroh.com.

Need help?
Email customers@azoroh.com
Call (213) 314-5775
We usually reply within a few hours.